At Stay7, we aim to offer our guests the most flexible and transparent booking experience possible.

• Cancellation and refund policies vary depending on the property, room type, dates, and season.
• The exact cancellation timeline and refund eligibility will be clearly shared before booking confirmation and again at checkout.
• Some bookings may be eligible for free cancellation within a specified period.
• Certain dates, peak seasons, or special offers may be non-refundable.
• In case of partial refunds, the refundable amount will be processed as per the property’s policy.
• No-show bookings may not be eligible for any refund.

• Refunds (if applicable) are processed to the original payment method.
• Processing time may take 7–10 working days, depending on banks and payment gateways.